Privacy Policy

1. Introduction

This Privacy Policy describes how Monte Heritage ("we", "us", "our", or "the Company") collects, uses, and discloses your personal information when you visit, interact with, make a purchase from www.monteheritage.com (the "Site"), or otherwise communicate with us (collectively referred to as the "Services").

For the purpose of this Privacy Policy, "you" and "your" refers to you as a visitor, customer, or any individual whose personal information we collect pursuant to this Policy.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, kindly refrain from using our Services.

2. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, operational needs, legal requirements, or regulatory obligations. Any modifications will be posted on this page with an updated "Effective Date". Your continued use of the Services constitutes acceptance of those changes.

3. How We Collect and Use Your Information

To provide and improve our Services, we collect personal data from a variety of sources. The type of information and the purpose of processing depend on how you interact with our Site.

4. What Personal Data We Collect

4.1 Information You Provide Directly

  • Identification and Contact Information:
    Name, email address, billing address, shipping address, telephone number.

  • Order Information:
    Details of the products you purchase, payment confirmation, shipping details, and transaction history.

  • Account Credentials:
    Username, password, and any information used to authenticate your account.

  • Customer Support Information:
    Any content you provide when contacting us (e.g., inquiries, complaints, or feedback).

  • Preferences:
    Items saved to wishlists, carts, or viewed.

4.2 Information Collected Automatically

When you visit our Site, we collect certain information automatically through cookies and similar tracking technologies:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referral URLs

  • Clickstream data and usage patterns

4.3 Information from Third Parties

We may receive personal data from third parties, including:

  • Service providers (e.g., Shopify, payment processors, logistics partners).

  • Advertising networks and analytics providers.

  • Social media platforms, if you interact with us through those channels.

5. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following lawful bases:

  • Contractual Necessity: To process orders, deliver products, and provide customer support.

  • Legal Obligation: To comply with tax, financial, and regulatory requirements.

  • Legitimate Interests: To improve our services, manage security, and conduct direct marketing (unless consent is required).

  • Consent: For email marketing, cookies (where applicable), and other specific purposes.

6. How We Use Your Personal Data

  • To process payments and fulfill orders.

  • To provide shipping, tracking, returns, and customer support.

  • To communicate regarding purchases, account updates, and service notifications.

  • To personalize your experience and improve the Services.

  • For marketing, advertising, and promotional communications (with consent).

  • To detect, prevent, and address fraud, abuse, or security issues.

  • To comply with legal obligations and enforce our terms.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality and performance.

  • Analyze usage patterns and improve services.

  • Remember user preferences.

  • Deliver targeted advertising (where consented).

For full details, please refer to our Cookie Policy.

8. How We Share Your Personal Data

We share personal data only when necessary and with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal, Amazon Pay)

  • E-commerce platforms (e.g., Shopify)

  • Logistics and shipping providers

  • Marketing and analytics providers (e.g., Google, Meta)

  • Legal authorities, where required by law

  • Affiliates and subsidiaries within the Monte Heritage corporate group

In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity under the same terms.

9. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • Transfers to countries recognized by the European Commission as providing an adequate level of protection.

10. Data Retention

We retain your personal information only as long as necessary for:

  • Fulfilling the purposes outlined in this Privacy Policy.

  • Complying with legal, tax, and accounting obligations.

  • Resolving disputes and enforcing agreements.

When no longer needed, data is securely deleted or anonymized.

11. Security of Your Data

Monte Heritage implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage system is entirely secure. We recommend you safeguard your credentials and notify us immediately if you suspect any breach.

12. Your Rights Under GDPR

As an EU/EEA resident, you have the following rights:

  • Right to Access: Obtain confirmation of whether we process your data and receive a copy.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data ("Right to be forgotten").

  • Right to Restrict Processing: Request the restriction of processing under certain conditions.

  • Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another controller.

  • Right to Object: Object to processing based on legitimate interests, including direct marketing.

  • Right to Withdraw Consent: Withdraw consent where processing is based on it, without affecting prior lawful processing.

  • Right to Lodge a Complaint: File a complaint with your local Data Protection Authority.

To exercise these rights, contact us at:
Email: support@monteheritage.com

13. Children’s Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us to request its removal.

14. Third-Party Websites and Services

Our Site may contain links to external websites not operated by us. This Privacy Policy does not apply to such third-party sites. We encourage you to review their privacy policies.

15. Contact Us

For questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact:
Monte Heritage
Email: support@monteheritage.com